Question 1

I want to add a new corridor. Where do I find if Neema offers it and what are the conditions?

Accepted Answer

To add more corridors, contact your Account Manager. For more information about potential destinations, visit the Coverage page.

Question 2

What payout methods are available with Neema?

Accepted Answer

Neema offers payouts to bank accounts, mobile wallets, cash pickups, and cards.

Question 3

Does Neema also support payins, or just payouts?

Accepted Answer

Yes, in selected markets Neema offers a complete cross-border solution with both payins and payouts, including local account issuance and unified API access.

Question 4

Does Neema support payins to Israel?

Accepted Answer

Yes. Neema supports payins within Israel through a simple and fast API integration that connects directly to our payouts system. Funds can be sent from any Israeli bank account.

Question 5

How can you promise a high success rate for exotic locations?

Accepted Answer

Neema’s Dynamic Routing® technology evaluates every transaction in real-time, checking availability, cost, risk, and client preferences, to ensure it takes the best possible route. This intelligent routing not only makes payouts to exotic locations more reliable, but also builds trust and drives higher volumes for our clients.

Question 6

How long does it take to integrate with Neema?

Accepted Answer

Integration is fast, supported, and straightforward. Most clients go live in less than a month. Our dedicated solution engineers guide you through every step, from setup to testing, to ensure a smooth and successful launch.

Question 7

What customer data do we need to collect and pass through the API?

Accepted Answer

The required data varies by corridor due to local regulatory and compliance standards. Neema requests only the minimum information needed to complete the transaction securely and in full compliance.

Question 8

Does the API provide transaction histories and settlement reports?

Accepted Answer

Yes. Neema offers dedicated API calls that provide full access to transaction histories and settlement reports. In addition, clients can log into the client portal to view and download a wide range of reports directly.

Question 9

What level of integration support (dedicated manager, technical support) is included?

Accepted Answer

During the integration stage, you’ll work directly with a dedicated Solutions Engineer to ensure a smooth and efficient setup. Beyond go-live, our Customer Experience team is always available at support@getneema.com. to handle any technical or operational questions, while your Account Manager provides ongoing guidance and strategic support to help you get the most out of Neema.

Question 10

Do you have documentation for the API?

Accepted Answer

Yes. Please refer to the API documentation.

Question 11

How does Neema ensure compliance and security?

Accepted Answer

Every transaction goes through built-in AML screening and monitoring. Our platform includes country-specific KYC, compliance, and audit-ready controls. Learn more on the Security page.

Question 12

How fast are payments delivered?

Accepted Answer

98%+ of Neema's transactions are delivered in under 2 minutes. Many corridors support real-time or near-instant payouts through local rails or direct integrations.

Question 13

Can I control how my payments are routed?

Accepted Answer

With Neema's Dynamic Routing®, every transaction is optimized in real-time based on your priorities: cost, speed, availability, or risk.

Question 14

What if I need support or have urgent questions?

Accepted Answer

Our cross-border payment experts provide real-time guidance and responsive support. Reach your Account Manager or email the Customer Experience team at support@getneema.com.

Knowledge Center

Frequently Asked Questions